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The Opportunity
We are looking for an experienced Customer Success Manager to join a growing, Customer Success team in the US. As a Customer Success Manager, you will work with customers at all stages of the customer journey – from implementation through go-live as they deploy and adopt the Sitetracker platform.
As the main point of contact, you will and demonstrate Sitetracker’s value to our customers by identifying business objectives and aligning Sitetracker capabilities with your customer’s goals and objectives. Working closely with all teams across Sitetracker, you will own customer onboarding, user adoption, customer advocacy and more to ensure the retention and growth of our customers.
The Skill Set:
- Adept at creating and executing a success plan; with a particular focus on business outcomes or business value realization for the customer.
- Demonstrated experience working with mid-tier customers, ideally $100k – $500k annual contract value.
- Ability to work with multiple customers across many industries.
- History of working closely with senior stakeholders within a customer environment.
- Ability to identify, deliver and demonstrate a solution’s value to customers.
- Ability to create and deliver a high-touch communication plan.
- Technical aptitude and understanding of a deployed solution.
- You are a self-starter and committed to personal development.
- History of passion and enthusiasm for customer success.
Within 60 Days, You’ll:
- Work with cross-functional teams to learn the Sitetracker product and capabilities.
- Undertake internal certification to accelerate your product knowledge and onboarding.
- Work closely with customer success, and other teams, to establish yourself internally.
- Meet and familiarize yourself with customers within your book of business.
- Establish and become the main point of contact for your customers.
Within 180 Days, You’ll:
- Establish cadence and regular interaction with your customer base.
- Be a trusted advisor and advocate for your customers.
- Partner with your customer’s leadership to develop a blueprint for success.
- Understand the customer’s business goals and objectives.
- Identify and measure potential new KPIs for your customers.
- Align your customer goals with Sitetracker functionality and roadmap.
- Create an action plan to deliver against goals, KPIs, and functionality.
- Identify additional revenue-generating opportunities.
- Masterfully articulate the Sitetracker value proposition.
- Ensure you have referenceable customers to support a wider global sales effort.
- Contribute to opportunities for process improvement and continue to develop your own Sitetracker product knowledge.
Within 365 Days, You’ll:
- Continuously act as a trusted advisor to the customer, and develop high-level relationships with stakeholders and project sponsors.
- Continue to develop a strategic account plans for your customers to support product expansion and ensure customer retention.
- Engage with Sitetracker Product & Engineering to support and communicate customer requests around product roadmaps, customizations, or enhanced product functionality.
- Establish yourself as an integral part of the US customer success team.
- Lead by example and welcome new CSMs as they join the US team.
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
Based 2-3 days out of our WeWork office in Bangalore.
The Data Migration Analyst will strongly contribute to most of our projects to lead the data analysis and data migration activities within the customer Salesforce platform. We expect this person to be able to solve data-related problems independently yet also be very active in seeking help and asking clarifying questions where needed. You should be able to find and rectify all the data-related issues/queries on the customer legacy data and create a clean database which can seamlessly upload to the customer salesforce org.
Finally, we expect this person to be familiar with the Salesforce ecosystem, building reports and trackers as needed and manipulating and updating data as needed.
The Required Skill Set:
- Proper hands-on experience in Salesforce data loading activity especially a good understanding of the implications of different batch sizes, uses of SOAP & BULK APIs, uses of serial & parallel data transfer process, experience in flex queue of highly customized objects.
- Good understanding of update/upsert functionality not only with SFDC IDs but also with external keys.
- Strong knowledge of creating and managing different types of Salesforce reports and dashboards.
- Good understanding of Salesforce.com sandbox environments and their data storage capacity and space allocation of SFDC records.
- Experience with preparing big data files using various tools (Excel, Google Sheets, OpenOffice) to justify the relationship between multiple SFDC objects/fields.
- Good understanding of character encoding, such as UTF-8 and its issues with MS-Excel.SQL (typically PL/SQL for Oracle) for most common SELECT statements, including JOINs and WHERE clauses.
- Hands-on experience in CRM Analytics (former Tableau) application, should know of:
- Data sync from different SF objects.
- Data upload with CSVs and their metadata in JSON script.
- Data integration setup via different connectors.
- Recipes to join objects and transform data.
- Lenses for dataset queries.
- Dashboards and data binding activity.
- Nice to have knowledge of SAQL for more advanced calculations that cannot be done via recipes or lenses.
The Additional Skill Set:
- Knowledge of Visual Studio Code to handle very large CSV files.
- Knowledge of SQL:
- RegEx to matching patterns for string manipulation.
- Knowledge of different data cleansing/manipulation tools.
- Like – OpenRefine and GREL language.
- Python and Pandas Library.
- R (if we need to go heavy on statistics)
- Knowledge of AI and data prediction techniques.
- Like – Basic knowledge of AI in relation to machine learning and deep learning.
- Neural networks, nodes, and bias.
- Data prediction models using SF Einstein and other SF AI tools.
Within 60 Days, You’ll:
- Get trained on SiteTraker Application and understand the relationship between different objects/fields within the Sitetracker app.
- Understand the different ongoing projects and the data migration activities involved in those projects.
- Have a touch base with all different teams and collect information about all the ongoing data migration issues/obstacles and help to close those with effective solutions.
- Create the best practices, and standard data loading template/process which will help to streamline upcoming data migration activities.
Within 180 Days, You’ll:
- Own the data migration/manipulation process for several projects and be responsible for independently updating and uploading data in the client system.
- Help us to build a solid data COE team in our Bangalore office, who will be fully responsible & accountable for all data migration activities happening within SiteTracker.
Within 365 Days, You’ll:
- Be able to build and expand the Data COE Team as we expand.
- Be a regular contributor to our efforts, able to seamlessly navigate projects and collaborate with other ST team members as needed.
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
We are looking for an Enterprise Customer Success Manager to join our growing Customer Success team.
We are looking for an experienced Enterprise Customer Success Manager to join our growing Customer Success team. As an Enterprise Customer Success Manager, you will be working with customers at all stages of their lifecycle from implementation through go-live as they deploy and adopt the Sitetracker solution. Working closely with our customers, your key objective will be to demonstrate the value Sitetracker provides to an organisation by identifying, and enabling, their business drivers and objectives. You will ensure that Sitetracker’s capabilities support their long-term goals, enabling the customer to maximise their investment in the platform and see value from our solution. Working closely with all teams across Sitetracker, you will own customer on-boarding, user adoption, value realisation and customer advocacy to ensure long-term partnership and the retention of our customers.
The Skill Set:
- Experienced at creating and executing a success plan; with particular focus on identifying and demonstrating business value realisation for the customer
- The ability to explore customer’s business requirements or processes, and align them with Sitetracker functionality
- Demonstrable experience of engaging with new and existing stakeholders at all levels of an enterprise organisation, including the ‘C-Suite’
- Have the ability to create and deliver a high-touch communication plan
- Show a technical aptitude and understanding of a deployed solution
- Be a self-starter and show willing to pursue personal development
- Demonstrate passion and enthusiasm for customer success
Within 60 Days, You’ll:
- Work with cross-functional teams to learn the Sitetracker product and its capabilities
- Undertake internal certifications to accelerate your product knowledge and onboarding
- Learn and adopt Sitetracker’s playbooks
- Work closely with customer success, and other teams, to establish yourself internally
- Meet with customers within your territory
- Become the main point of contact for your customers
Within 180 Days, You’ll:
- Establish regular cadence and interaction with your customer base
- Become a trusted advisor and advocate for your customer
- Partner with your customer to develop a blueprint for success
- Understand the customer’s business goals and objectives
- Identify (potentially) new KPIs for the customer
- Align your customer goals with Sitetracker functionality
- Create an action plan on how to deliver against identified goals, KPIs and functionality
- Identify additional revenue-generating opportunities
- Be able to articulate the value of Sitetracker
- Ensure you have referenceable customers to support a wider sales effort
- Be a strong contributor (internally) and identify opportunities for process improvement
- Continue to develop your own Sitetracker product knowledge
Within 365 Days, You’ll:
- Continuously act as a trusted advisor to the customer, and develop high-level relationships with stakeholders and project sponsors
- Continue to develop a strategic account plan for your customers to support product expansion and ensure customer retention
- Engage with Sitetracker Product & Engineering to support and communicate customer requests around product roadmaps, customisations, or enhanced product functionality
- Establish yourself as an integral part of the customer success team
- Lead by example and welcome new CSMs as they join the team
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
Sitetracker powers the rapid deployment of tomorrow’s infrastructure. The global leader in deployment operations management software, Sitetracker helps innovative companies like British Telecom, KPN, Segra, and Chargepoint manage millions of sites and assets representing over $150 billion in portfolio holdings. By giving telecommunications, utility, smart cities, and energy teams a cloud-based solution that works easily and effectively, Sitetracker is accelerating the path to digital equity and a more sustainable future.
To continue our growth, we are expanding our sales team. This is your opportunity to be a part of an exceptional growth story.
As a member of our sales organization, you have the freedom to run your own business. You’ll drive full-cycle sales in new and existing accounts within our core verticals across the Nordics region. Bring the experience, pave the way – the organization will follow and support you throughout the sales journey. A sales-first culture, effective organizational support, world-class marketing and lead generation, tools and systems, differentiated products – we’ve got it all. What we need is exceptional talent.
The Skill Set:
- Sold complex SaaS software solution into the Nordics market
- Ideally will be Native or Business Professional proficiency in Danish, Finnish, Norwegian or Swedish
- You are able to define and execute territory account and sales plans
- Have a track record of closing enterprise level SaaS software deals
- Have sold and understand the importance of selling services along with the software
- You’re someone that has consistently met and exceeded quotas over the past 4-5 years
- Can demonstrate doing your own lead generation, qualification (prospecting, qualifying), managing and closing enterprise sales opportunities
- Have ideally worked for smaller companies/start ups
- Able to develop and manage pipelines, prospects and move a large number of transactions simultaneously through the sales pipeline
- You are accustomed to highly complex buying-centers, understand the customer organization and and able to building/maintaining relationships required to drive large deals, often exceeding $1M ARR, to close
- Able to lead a cross-functional account team through complex sales cycles and create alignment between the Sitetracker and customer teams
Within 60 Days, You’ll:
- Become Sitetracker certified
- Understand Sitetracker business objectives and strategy
- Be familiar with assigned territory and able to create territory, account and opportunity strategy
- Familiarize yourself with the team and begin developing effective and productive cross-functional relationships
- Begin to establish your pipeline
- Take ownership of existing business relationships and accounts
- Have command of the Sitetracker message and are able to articulate our story to customers and prospects
- Conduct successful meetings and advance opportunities and accounts
Within 180 Days, You’ll:
- Be executing the Sitetracker sales process, including requirements on qualification (MEDDPICC) and documentation
- Have exceptional command of the Sitetracker message and process
- Have your territory planned and pipeline defined
- Be engaged with customers and prospects and on track with your goals
Within 365 Days, You’ll:
- Be looking back at your first year with Sitetracker and can take pride in “getting it done” and “doing it right”
- Have met the sales specific goals (ARR / # new logo) and have delivered against your goals in a way that demonstrates quality, integrity and respect
- Contribute to best practices by identifying opportunities for improvement and taking initiative to recommend and implement
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Senior SDET, you will be instrumental in embedding a quality-focused culture within Sitetracker’s Engineering team. Working closely with 10-15 software engineers, you’ll coach and empower them to take ownership of code quality, championing best practices that drive reliable software solutions.
Key Responsibilities:
Champion Quality Culture: Advocate for a shared responsibility for quality, ensuring engineers are accountable for testing and validation.
Coach and Mentor: Elevate team skills by training engineers on testing methodologies, tools, and best practices, elevating the team’s overall competency in quality assurance.
Enforce Testing Standards: Establish and uphold rigorous testing standards and processes, across all development activities.
Collaborate Cross-functionally: Integrate testing within the development lifecycle, working with engineers, product managers, and stakeholders.
Develop Testing Strategies: Design and implement comprehensive testing approaches covering unit, integration, performance, and security testing.
Review and Audit: Conduct code reviews and test audits to ensure quality benchmarks are met.
Lead Automation Initiatives: Drive the adoption of test automation frameworks and tools, reducing reliance on manual testing and increasing efficiency.
Identify Gaps and Solutions: Proactively identify areas where testing practices can be improved and develop actionable plans to address these gaps.
Stay Current: Keep updated on the latest trends and advancements in software testing and quality assurance, applying this knowledge to enhance our practices.
The Skill Set
- Extensive Experience: 7+ years in software development/testing, with leadership in quality for SaaS environments.
- Technical Proficiency: Strong programming skills (Java, JS, TypeScript, Python, or similar) and experience with testing frameworks.
- Automation Tools: Proficiency in tools like Jest, Playwright, Cucumber, POSTMAN, WebDriver, BrowserStack, and Appium 2.0.
- Leadership: Proven ability to drive testing standards and accountability across teams.
- CI/CD Knowledge: Familiarity with CI/CD tools and practices.
- Agile Methodologies: Background in Agile/Scrum.
- Communication Skills: Ability to convey complex ideas effectively to varied audiences.
- Problem-Solving: Skilled in diagnosing quality issues and implementing solutions.
- Preferred Qualifications:
- Salesforce Experience: Salesforce certifications or experience in testing Salesforce customizations.
- Advanced Education: Master’s in Computer Science, Engineering, or a related field.
- Cloud and Microservices: Familiarity with platforms like Heroku, Salesforce, AWS, Azure, and microservices architecture.
- Industry Experience: Knowledge in telecommunications, utilities, asset management, finance, or energy is a plus.
Within 90 Days, You’ll
- Deep Dive into Sitetracker: Attain a comprehensive understanding of the Sitetracker platform, architecture, and current testing practices.
- Relationship Building: Establish strong working relationships with engineers and stakeholders, understanding their workflows and challenges.
- Assessment: Evaluate existing testing processes, identifying immediate opportunities for improvement.
Within 180 Days, You’ll
- Strategy Implementation: Develop and roll out enhanced testing strategies, frameworks, and standards across the Engineering team.
- Empower Engineers: Equip engineers with the tools, knowledge, and support needed to take ownership of testing and quality assurance.
- Quality Metrics: Introduce metrics to measure testing effectiveness, code quality, and areas for further improvement.
Within 365 Days, You’ll
- Cultural Shift: Successfully embed a culture where quality is ingrained in every aspect of development, reducing defects and enhancing product reliability.
- Continuous Improvement: Establish ongoing training programs and knowledge-sharing sessions to keep the team updated on best practices.
- Organizational Impact: Contribute to higher customer satisfaction through the delivery of high-quality software solutions, positioning Sitetracker as a leader in the industry.
We seek a highly organized and detail-oriented QA Analyst to join our Sitetracker Solution Delivery Team. In this role, you will ensure that Sitetracker implementations meet customer-specific business requirements and deliver high-quality solutions. You will work closely with our Project Managers, Solution Architects, Solution Analysts, customers, and technical teams to validate that the software and configurations meet the agreed-upon acceptance criteria, ensuring a seamless deployment for our clients.
Key Responsibilities:
- Collaborate with the implementation team and customers to gather and understand specific business requirements for Sitetracker implementations.
- Design, document, and execute test strategies, plans, and cases that align with customer-specific needs and configurations.
- Define and refine acceptance criteria for each implementation, ensuring that it aligns with customer expectations and Sitetracker’s solution capabilities.
- Conduct functional, integration, and user acceptance testing (UAT) to validate that custom configurations, workflows, and integrations meet the client’s business requirements.
- Identify, document, and track issues discovered during testing and work with the implementation consultants and technical team to resolve them before go-live.
- Act as a liaison between the customer and Sitetracker’s internal teams during the testing phase, ensuring all parties are aligned on requirements, acceptance criteria, and timelines.
- Assist with final validations, provide testing support during go-live phases, and ensure that the implementation is stable and meets customer expectations.
- Contribute to the refinement of Sitetracker’s implementation and testing methodologies by providing feedback on common issues or improvement opportunities.
The Skillset:
- 2+ years of experience in software quality assurance, preferably in a SaaS implementation or customer-facing role.
- Hands-on experience with test management tools like JIRA, or similar.
- Familiarity with project-based implementation cycles and working directly with external customers to deliver custom software solutions.
- Strong analytical and problem-solving skills, with the ability to quickly understand customer processes and translate them into effective test cases.
- Excellent communication and collaboration skills, with the ability to work effectively across teams, including customers, implementation consultants, and technical resources.
- High attention to detail with a focus on ensuring quality in custom deployments.
- Experience working in Agile or Scrum environments is beneficial, especially within an implementation context.
- Preferred Qualifications: Salesforce certifications (e.g., Salesforce Administrator, Salesforce Platform Developer)Experience working with the Salesforce platform, with a focus on testing configurations, workflows, and integrations.
- Experience in telecommunications, utilities, or energy industries.
- Knowledge of performance and security testing.
Within 90 Days, You’ll:
- Gain a deep understanding of the Sitetracker platform, its implementation process, and its key features
- Build foundational knowledge of the Salesforce platform, focusing on the specific customizations and workflows Sitetracker implements for clients.
- Shadow experienced Solution Architects and Solution Analysts and contribute to test planning, test case creation, and execution for smaller projects or portions of larger implementations.
- Begin to understand the unique business requirements of Sitetracker’s key clients by reviewing project documentation and attending customer meetings.
- Collaborate with implementation and engineering resources to gain insight into how Sitetracker’s custom implementations are executed.
Within 180 Days, You’ll:
- Lead the QA efforts for specific customer implementations, from test planning to execution and bug tracking. You will be responsible for ensuring that the implementation meets the customer’s acceptance criteria.
- Contribute to the refinement of QA processes by providing feedback based on your initial experiences. Proactively suggest improvements to test coverage, efficiency, and quality.
- Establish strong working relationships with clients, acting as the main point of contact for QA-related queries during the implementation process. You will be expected to communicate test results, bugs, and fixes in a clear, professional manner.
- Balance working on multiple customer implementations, providing QA support for varying project timelines, and managing priorities effectively.
- Begin to identify areas where test automation could be introduced or expanded to improve efficiency in future implementations.
Within 365 Days, You’ll:
- Take full ownership of QA on high-profile or complex Sitetracker implementations, working closely with senior stakeholders both internally and externally.
- Become a key contributor to the overall QA strategy within the implementation team, identifying areas of improvement in processes, tools, and collaboration between teams.
- As a seasoned QA Analyst, help onboard and mentor new team members, sharing best practices and lessons learned from your experiences.
- Lead efforts to integrate automated testing for standard Sitetracker implementations, enhancing the overall efficiency and reliability of the QA process.
- Contribute significantly to successful customer go-lives by ensuring that the final product is stable, reliable, and aligned with the customer’s needs. You’ll be recognized as a trusted QA resource both internally and by Sitetracker’s clients.
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
Sitetracker is looking for a Renewal Operations Manager who is responsible for managing the renewal process for all of Sitetracker’s global customers.
This role is a critical part of the team that ensures our customers continue doing business with Sitetracker each year. This person will work with Sales, Customer Success, and Sitetracker leadership to ensure that all renewal steps are processed in a timely and expeditious manner. You will interface directly with the customer to gather key details related to the contract. As a Salesforce admin, you will also own the internal Salesforce process for managing renewals in our CRM.
While listed as on-site this role can be fully remote from these locations : Denver, Austin or NJ/New York.
The Skill Set:
- High attention to detail while working in a fast-paced environment
- Process oriented
- Salesforce administrator (development experience not required)
- Proficient in Excel, PowerPoint, Google Sheets, Google Slides
- Ability to review contractual agreements to identify key commercial terms
- Consistent tracking and reporting of key metrics
- Cross collaboration within Sitetracker for adherence to internal processes
Within 60 Days, You’ll:
- Develop a deep understanding of Sitetracker’s renewal process, playbook, and metrics
- Take ownership of renewal reporting
- Develop and document a new go-forward playbook for managing the renewal process including (and up to) receiving payment
Within 180 Days, You’ll:
- Manage the renewal process for each renewal
- Take operational ownership and be the go to expert and owner for all active renewal opportunities
- Make recommendations on administrative and operational processes and tools to ensure contractual commitments are documented and obtained
- Tighten up the process on receiving POs from customers
- Be measured on how fast we invoice
Within 365 Days, You’ll:
- Take full ownership of the renewal playbook in terms of process, metrics, and executive reporting
- Identify cross-functional processes that align internal teams on commitment and agreements
- Analyze and streamline data captured in Sitetracker data Systems
- Have improved the time it takes Sitetracker to get paid on renewals
For Colorado based roles, the base salary hiring range for this position is $80,000 to $85,000.
For NY based roles, the base salary hiring range for this position is $80,000,000 to $85,000.
OTE – 115,000 – 120,000
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
Sitetracker, named one of the best places to work for by USA Today, is looking for ambitious and driven Enterprise Sales Development Representatives to add to our team. In this role, you will produce new sales leads to the sales pipeline by identifying, qualifying, and setting meetings for Account Executives acrossNorth America.
The Enterprise Sales Development Representative plays a key role in growing Sitetracker’s business. This is a unique opportunity to join a dynamic team in a fast-growing company and gain extensive experience and knowledge working closely with sales leaders, account executives, and other revenue-focused teams.
The Skill Set
- Make outbound calls and send outbound emails to build interest in Sitetraker products and generate leads for the sales team
- Be comfortable to work in US time zones
- Have a minimum of 5-6 years of experience as a Business Development Representative targeting the US.
- History of lead generation or sales development.
- A self-starter with a proven track record of success and tenacity.
- Excellent communication, qualification, and objection-handling skills.
- Positive and energetic phone presence, excellent listening, and strong written communication skills.
- Team player who is truly passionate about software and technology.
- Innate hunger, self-motivation, and work ethic.
Within 60 Days, You’ll:
- Build on your knowledge of Sitetracker by working closely with the Sales Development team.
- Research prospective clients and acquire high-level contacts leveraging third-party databases and social networking sites.
- Prospect, educate, qualify, and develop sales ready leads and opportunities from lead generation activities and outbound cold calling into targeted accounts.
- Interact with prospects via telephone and email to uncover pain points, identify opportunities and generate interest.
Within 180 Days, You’ll:
- Perfect your knowledge of Sitetracker by becoming Sitetracker certified.
- Have formed a strong working relationship with the enterprise sales team and the individual Account Executives you will be supporting.
- You’re fully ramped and maintaining a healthy pipeline.
- Have sourced at least one deal that has closed at the company.
Within 365 Days, You’ll:
- Continue to learn the nuances of enterprise sales.
- Understand the various approaches and complexities to enterprise sales.
- Use your experience and success to help mentor other Sales Development Representatives
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
Working as part of the EDS team as a Salesforce Engineer, you will join one of our feature delivery teams working to deliver new product functionality and customer requested enhancements leveraging the Salesforce technology stack. You will have the opportunity to work as part of a dynamic and highly collaborative team that is focused on delivering the best experience for our customers. You will be working with our cloud-based software, which is implemented on the Force.com platform. Implemented on the force.com platform, you will use technologies such as Apex, LWC, Aura, Visualforce, React, etc.
Utilizing your great communication skills, you will deliver scalable solutions that are adapted in various verticals such as telecom, energy, utilities, etc. You will establish relationships with customers, product managers, and fellow teams to ensure you can translate requirements into exceptional products. You should have a passion for writing clean code, leveraging design patterns, authoring robust unit tests, and a detailed focus for thoroughly testing your solutions.
The Skill Set:
- Provide extensive custom development using force.com, working with Apex classes, triggers, components, VisualForce pages, and SOQL
- Ability to apply knowledge of modern Javascript frameworks (LWC, React, Angular, Vue, etc.) into the Salesforce domain
- Deep knowledge on how to write Apex REST Services and consume Salesforce Platform APIs (ex. REST, Metadata, UI, Tooling)
- Knowledgeable in continuous integration (Jenkins, CircleCI, etc.) and Git (Github, Bitbucket, etc.)
- Leverage knowledge of Salesforce limits to work around blockers
- Contribute know-how of advanced system administration and configuration (Objects, Reports, Dashboards, Flow, Approval Processes, Workflow Rules, Security and Permissions)
- Ability or Interest to lead a delivery team, including training sessions, standups, mentoring, and provide issue resolution
- Deep focus on the area they own, identifying technical debt and optimizing the system continuously.
- Ability to translate the business requirements of customers into technical architecture and relay the requirements to other team members
- Ability to estimate effort towards building a solution and balance polish and speed effectively
- Ability to work directly with customers to understand use cases and collect feedback
- Utilize computer science fundamentals and background
- Focus rigidly on delivering quality solutions by thoroughly testing code prior to handing over to QA, write unit tests, and exercise best practices such as TDD
- Serve as a member of a agile team and be able to take part in all of the associated processes and cadences
- Adapt a pixel-perfect mockup into a functioning solution
- Write modular, reusable, and scalable code
Within 60 Days, You’ll:
- Become an expert in the functionality and codebase of several modules across the Sitetracker product
- Complete your Development Plan and be fully ramped on our technology stack and established design patterns
- Be a consulted contributor as part of one of our delivery teams
- Deliver several enhancements and bug fixes
- Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionality
- Begin working with other senior developers to architect solutions for our customers
- Know the development best practices and begin to help junior developers with questions about development practices
- Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
- Work with your manager to learn our deployment process
Within 180 Days, You’ll:
- Have built and shipped large modules
- Serve as a technical expert for modules and features built during requirement and design sessions
- Collaborate with external teams to debug issues raised by customers
- Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practices
- Use your expertise to identify technical debt and deliver an action plan to resolve it
- Take part in customers meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non technical way
- Architect End-to-End Solutions
- Written clean, scalable code with solutions that results in features adopted and loved by customers
- Serve as subject matter export to other teams for features that you have developed
Within 365 Days, You’ll:
- Mentor junior and mid-level developers on development practices
- Drive efficiencies in the team by being an advocate for process/coding standard improvement
- Define standards for new technologies
- Develop large scale modules in a generic way so that we can extend and enhance the Sitetracker offering
- Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
- Develop strong industry expertise in the industries we serve to better inform the software you develop
- Serve as a primary subject matter expert for other teams in several areas of the application that you were not directly a part of
- Have established strong bonds with your team members that ensures efficient completion and building of features that our customers love
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
Sitetracker is looking for a Solution Analyst to assist in implementing the Sitetracker product for new customers. You will work closely with our Solution Architects to identify requirements and find creative solutions to tailor our product to our customers’ business process.
Overall, the position incorporates product configuration, data analysis, project management, and development as needed. Solution Analysts are given a great opportunity for advancement and leadership placement in a rapidly growing environment.
The Skill Set:
- Build out data models using relational database knowledge to capture customers’ business requirements
- Experience with Salesforce.com (Salesforce Admin as a base)
- Utilize Excel skills (preferably Vlookups, formulas, pivot tables, etc.) to transform data and create reports.
- Thrive on going the extra mile to complete project deadlines accurately and on time
- Maintain composure in stressful situations, respond to customer needs quickly, and effectively adapt to change
- Communicate complex concepts to clients in an easily digestible format that shows you understand their business needs
- Apply strong listening skills and can dig deeper into requirements to identify the root problem
- Demonstrate proficiency working in a fast paced environment, and excels at multitasking across complex projects
- Exhibit excellent oral and written communication skills
Within 60 Days, You’ll:
- Have a good understanding of the Sitetracker product
- Create reports and dashboards to visualize Sitetracker data
- Analyze source data and perform data migrations
- Attend customer meetings and gather business requirements
- Configure Sitetracker modules to meet customer needs
- Work with your manager to learn our implementation process
- Collaborate with product team to submit product enhancements and bugs
Within 180 Days, You’ll:
- Be able to train others on how to use and configure the Sitetracker product
- Elicit technical requirements from customer business requirements
- Assist in system architecture design
- Manage configuration tasks for multiple projects
- Lead customer meetings and manage deadlines
- Be able to understand and utilize Salesforce features
- Create custom architecture based on customer requirements while leveraging Salesforce best practices
- Lead customer engagements and trainings
Within 365 Days, You’ll:
- Lead small to medium sized implementations from end to end (solutions design, requirements gathering to customer training and project go-live)
- Train new specialists on Sitetracker implementation methodologies and technical concepts
- Visit client sites to facilitate implementation process
- Have autonomy to make critical decisions on client implementations
- Present to key stakeholders (C-suite executives)
- Successfully completed a customer implementation with metrics to support
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Solution Architect on the Implementations team, you will have the opportunity to accompany some of the most forward-thinking companies and make a meaningful impact to the industries that they service. You will work closely with our customers to gather requirements and find creative design solutions to most effectively manage the customer’s business process. You will be responsible for propelling the quality of our implementations and will get in-depth exposure to the world’s premier cloud platform –Force.com. With a strong attention to detail and a creative mind, you will drive success by working with a strongly committed and collaborative team that is laser focused on making a difference to the customers that we work with and the world that we live in.
The Skill Set:
- Lead implementations with enterprise-level customers from kickoff to go-live
- Gather requirements from customers and designing software solutions based on complex customer business processes and requirements
- Identify areas of implementation process improvements based on latest Sitetracker product features
- Utilize your strong understanding of database principles to create efficient solutions
- Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
- Learn new tools and software and leverage them to develop a thoughtful, analytical insights
- Perform analysis on customer data and build reports/dashboards based on customer specifications
- Configure/develop Salesforce in a client facing environment is preferred
Within 60 days, You’ll:
- Develop a foundational knowledge of the Sitetracker platform and of the telecommunications industry
- Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically – but will be able to think strategically on how Sitetracker can solve their problem)
- Lead a small business or corporate level implementation supported by an experienced implementation lead
- Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
- Review large customer data set with no assistance/help from teammates
- Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships
Within 180 days, You’ll:
- Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team
- Be able to independently lead a corporate level implementation
- Appropriately communicate the right message to customers
- Raise issues to the internal team when an issue appears
Within 365 days, You’ll:
- Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviews
- Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation Developer
- Be able to lead an enterprise level implementation without support
- Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers
At Sitetracker, we are in the process of reinventing our product from the ground up.
Based out of our office in Bangalore for 2-3 days a week, we’re looking for a Senior Product Designer who can be both the Design leg in the Trio, and take on a leadership role within the India design team.
As a Senior Product Designer at Sitetracker, you will own a vertical/product area along with the other members of your trio: a Product Manager and a Tech Lead. Together, you are involved in decisions from day one through launch. Your work will move our product in the direction you believe is best.
For this role, we need someone who has a deep drive to understand complex problems, who finds creative ways to learn the users’ needs and experiences, who finds creative and elegant solutions to those problems – and who can bring their team and the wider organization with them on that journey. We need someone who is organized, proactive, and extremely communicative.
The Skill Set:
- Effectively lead discussions and design activities with team members and partners
- Effectively manage multiple projects and negotiate competing priorities with product and engineering peers
- Lead workshops to surface knowledge and ideas Execute a vision that has been laid out and ask additional questions to clarify ambiguity
- Articulate design decisions effectively
- Understand how to use modern design and workflow tools like Figma, Miro, Coda, Maze, and Jira
- Work with various design systems and languages
- Have a strong eye for aesthetics
- Apply basic understanding of User Research methodologies
- Apply experience with information architecture, requirements synthesis, and new product explorations
- Work with a distributed North American team
Within 60 Days, You’ll:
- Understand Sitetracker’s tools, the problems we solve, and the people we solve them for
- Start formulating user and customer personas for your space
- Design and iterate on ideas with product managers and stakeholders
- Lead brainstorming and early feature discovery sessions with your product and engineering peers
- Create final designs, and test them with internal and/or external users
- Stay involved in the development of a feature from conceptualization to code-complete
- Complete your own audit of you product area and identify areas of improvement
- Familiarize yourself with Salesforce Lightning Design System
Within 180 Days, You’ll:
- Conduct usability testing and research sessions with your product peer
- Become a trusted partner for your product peer, and our customers
- Build relationships within our company and with our customers
- Be able to articulate the value Sitetracker provides our customers and across various market segments
- Collaborate on improving our design and product processes
- Ship a new product to all of our customers
- Contribute to our young design system
Within 365 Days, You’ll:
- Become the most vocal advocate for our customers in your product segment
- Document best practices and educate your team, and the company as to what they are
- Drive efficiencies in the team by understanding the business needs and engineering constraints
- Define design standards you’ve implemented in your product area to help scale our designs
- Drive the product roadmap by actively participating in every phase of the product development cycle
- Understand application of new technologies to support business processes and overall user experience
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Senior Salesforce Engineer, you will join one of our feature delivery teams working to deliver new product functionality and customer requested enhancements leveraging the Salesforce technology stack. You will have the opportunity to work as part of a dynamic and highly collaborative team that is focused on delivering the best experience for our customers. You will be working with our cloud-based software, which is implemented on the Force.com platform. Implemented on the force.com platform, you will use technologies such as Apex, LWC, Aura, Visualforce, React, etc.
Utilizing your great communication skills, you will deliver scalable solutions that are adapted in various verticals such as telecom, energy, utilities, etc. You will establish relationships with customers, product managers, and fellow teams to ensure you can translate requirements into exceptional products. You should have a passion for writing clean code, leveraging design patterns, authoring robust unit tests, and a detailed focus for thoroughly testing your solutions.
The Skill Set:
- Provide extensive custom development using force.com, working with Apex classes, triggers, components, VisualForce pages, and SOQL
- Ability to apply knowledge of modern Javascript frameworks (LWC, React, Angular, Vue, etc.) into the Salesforce domain
- Deep knowledge on how to write Apex REST Services and consume Salesforce Platform APIs (ex. REST, Metadata, UI, Tooling)
- Knowledgeable in continuous integration (Jenkins, CircleCI, etc.) and Git (Github, Bitbucket, etc.)
- Leverage knowledge of Salesforce limits to work around blockers
- Contribute know-how of advanced system administration and configuration (Objects, Reports, Dashboards, Flow, Approval Processes, Workflow Rules, Security and Permissions)
- Ability or Interest to lead a delivery team, including training sessions, standups, mentoring, and provide issue resolution
- Deep focus on the area they own, identifying technical debt and optimizing the system continuously.
- Ability to translate the business requirements of customers into technical architecture and relay the requirements to other team members
- Ability to estimate effort towards building a solution and balance polish and speed effectively
- Ability to work directly with customers to understand use cases and collect feedback
- Utilize computer science fundamentals and background
- Focus rigidly on delivering quality solutions by thoroughly testing code prior to handing over to QA, write unit tests, and exercise best practices such as TDD
- Serve as a member of a agile team and be able to take part in all of the associated processes and cadences
- Adapt a pixel-perfect mockup into a functioning solution
- Write modular, reusable, and scalable code
Within 60 Days, You’ll:
- Become an expert in the functionality and codebase of several modules across the Sitetracker product
- Complete your Development Plan and be fully ramped on our technology stack and established design patterns
- Be a consulted contributor as part of one of our delivery teams
- Deliver several enhancements and bug fixes
- Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionality
- Begin working with other senior developers to architect solutions for our customers
- Know the development best practices and begin to help junior developers with questions about development practices
- Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
- Work with your manager to learn our deployment process
Within 180 Days, You’ll:
- Have built and shipped large modules
- Serve as a technical expert for modules and features built during requirement and design sessions
- Collaborate with external teams to debug issues raised by customers
- Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practices
- Use your expertise to identify technical debt and deliver an action plan to resolve it
- Take part in customers meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non technical way
- Architect End-to-End Solutions
- Written clean, scalable code with solutions that results in features adopted and loved by customers
- Serve as subject matter export to other teams for features that you have developed
Within 365 Days, You’ll:
- Mentor junior and mid-level developers on development practices
- Drive efficiencies in the team by being an advocate for process/coding standard improvement
- Define standards for new technologies
- Develop large scale modules in a generic way so that we can extend and enhance the Sitetracker offering
- Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
- Develop strong industry expertise in the industries we serve to better inform the software you develop
- Serve as a primary subject matter expert for other teams in several areas of the application that you were not directly a part of
- Have established strong bonds with your team members that ensures efficient completion and building of features that our customers love
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
As a Senior Salesforce Engineer, you will join one of our feature delivery teams working to deliver new product functionality and customer requested enhancements leveraging the Salesforce technology stack. You will have the opportunity to work as part of a dynamic and highly collaborative team that is focused on delivering the best experience for our customers. You will be working with our cloud-based software, which is implemented on the Force.com platform.
Implemented on the Force.com platform, you will use technologies such as Apex, LWC, Aura, Visualforce, React, etc. Utilizing your great communication skills , you will deliver scalable solutions that are adapted in various verticals such as telecom, energy, utilities, etc. you will establish relationships with customers, product managers, and fellow teams to ensure you can translate requirements into exceptional products.
You should have a passion for writing clean code, leveraging design patterns, authoring robust unit tests, and a detailed focus for thoroughly testing your solutions.
The Skill Set:
- Provide extensive custom development using force.com, working with Apex classes, triggers, components, VisualForce pages, and SOQL
- Apply knowledge of modern Javascript frameworks (LWC, React, Angular, Vue, etc.) into the Salesforce domain
- Utilize deep knowledge on how to write Apex REST Services and consume Salesforce Platform APIs (ex. REST, Metadata, UI, Tooling)
- Apply knowledge in continuous integration (Jenkins, CircleCI, etc.) and Git (Github, Bitbucket, etc.)
- Leverage knowledge of Salesforce limits to work around blockers
- Contribute know-how of advanced system administration and configuration (Objects, Reports, Dashboards, Flow, Approval Processes, Workflow Rules, Security and Permissions)
- Estimate effort towards building a solution and balance polish and speed effectively
- Work directly with customers to understand use cases and collect feedback
- Utilize computer science fundamentals and background
- Focus rigidly on delivering quality solutions by thoroughly testing code prior to handing over to QA, write unit tests, and exercise best practices such as TDD
- Serve as a member of an agile team and be able to take part in all of the associated processes and cadences
- Adapt a pixel-perfect mockup into a functioning solution
- Write modular, reusable, and scalable code
Within 60 Days, You’ll:
- Become Sitetracker Certified
- Complete your Development Plan and be fully ramped on our technology stack and established design patterns
- Be a fully functioning member of our SCRUM/KANBAN teams
- Deliver several minor enhancements and bug fixes
- Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionality
- Begin working with other senior developers to architect solutions for our customers
- Work with your manager to learn our deployment process
Within 180 Days, You’ll:
- Become an expert in the functionality and codebase of several modules across the Sitetracker product
- Know the development best practices and begin to help newly hired developers with questions about development practices
- Work with your peers and senior developers to perform code reviews that follow Sitetracker coding standards
- Identify areas of technical debt and provide solutions to optimize.
Within 365 Days, You’ll:
- Have built and shipped large modules
- Serve as a technical expert for modules and features built during requirement and design sessions
- Collaborate with external teams to debug issues raised by customers
- Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practices
- Take part in customers meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non technical way
- Written clean, scalable code with solutions that results in features adopted and loved by customers
- Serve as subject matter export to other teams for features that you have developed
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Full Stack Engineer, you will join one of our feature delivery teams working to deliver new product functionality and customer-requested enhancements leveraging the Salesforce technology stack. You will have the opportunity to work as part of a dynamic and highly collaborative team that is focused on delivering the best experience for our customers. You will be working with our cloud-based software, which is implemented on the Force.com platform.Implementing on the force.com platform, you will use frameworks such as Apex, LWC, React, etc.
Utilizing your great communication skills, you will deliver scalable solutions that are adapted to various verticals such as telecom, energy, utilities, etc. You will establish relationships with customers, product managers, and fellow teams to ensure you can translate requirements into exceptional products. You should have a passion for writing clean code, leveraging design patterns, authoring robust unit tests, and a detailed focus for thoroughly testing your solutions.
The Skill Set
- Strong understanding of object-oriented programming and design principles.
- Effective communication skills and ability to collaborate in a team environment.
- Familiarity with Salesforce Platform, including Apex programming and Lightning Web Components development (experience is a plus but not mandatory).
- Salesforce certifications (e.g., Platform Developer I, Lightning Web Component Specialist) are desirable but not mandatory.
- Ability to apply knowledge of modern JavaScript and unit testing frameworks (LWC, React) into the Salesforce domainKnowledgeable in continuous integration (Jenkins, CircleCI, etc.) and Git (GitHub, Bitbucket, etc.)
- Ability or Interest to lead a delivery team, including training sessions, stand-ups, mentoring, and providing issue resolution
- Deep focus on the area they own, identifying technical debt and optimizing the system continuously.
- Ability to translate the business requirements of customers into technical architecture and relay the requirements to other team members
- Ability to estimate effort towards building a solution and balance polish and speed effectively
- Utilize computer science fundamentals and background
- Focus rigidly on delivering quality solutions by thoroughly testing code before handing it over to QA, writing unit tests, and exercising best practices such as BDD or TDDServe as a member of an agile team and be able to take part in all of the associated processes and cadencesAdapt a pixel-perfect mockup into a functioning solution
- Write modular, reusable, and scalable code
Within 60 Days,You’ll
- Salesforce Platform Fundamentals:
- Understand the Salesforce platform architecture and terminology (CRUD operations, object relationships, data model).
- Learn the Salesforce declarative development tools (Process Builder, Workflow Rules, Validation Rules, Triggers, Formula Fields).
- Master Lightning Web Components (LWC) for building modern user interfaces.
- Be familiar with the Apex programming language (syntax, object-oriented concepts, data types, control flow).
- Understand the Salesforce user interface (UI) development tools (Lightning App Builder, Aura Components).
- Data & Integration:
- Learn about Salesforce data management concepts (Objects, Fields, Relationships, Data Types).
- Understand the concept of security and data access in Salesforce.
- Gain basic knowledge of Salesforce integration tools (SOAP API, REST API, Apex Data Loader).
- Development & Deployment:
- Learn how to use Salesforce Developer Tools (IDE, Developer Console, Scratch Orgs).
- Understand the Salesforce deployment process (Sandboxes, Change Sets, Releases).
- Testing & Debugging:
- Learn how to write unit tests for JavaScript, Apex classes and triggers.
- Understand the importance of code coverage and how to achieve it.
- Be familiar with basic debugging techniques in Apex and LWC.
- Salesforce Ecosystem:
- Understand the Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud, etc.).
- Learn about the Salesforce AppExchange and how to find and install apps.
- Be familiar with the Salesforce community and resources (Trailhead, forums, documentation).
- Apex Programming:
- Leverage your Java programming skills to develop and maintain robust Apex code within the Salesforce Platform.
- Collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient Apex solutions.
- Complete your Development
- Plan to be fully ramped on our technology stack and establish design patterns
- Be a consulted contributor as part of one of our delivery teams
- Deliver several enhancements and bug fixes
- Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionalityBegin working with other senior developers to architect solutions for our customers
- Know the development best practices and begin to help junior developers with questions about development practices
- Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
- Work with your manager to learn our deployment process
- Continuous Learning:
- Stay updated on the latest Salesforce technologies, tools, and best practices. Actively participate in training programs and certifications to enhance your skills on the Salesforce Platform.
Within 180 Days, You’ll
- Become an expert in the functionality and codebase of several modules across the Sitetracker product
- Have built and shipped large modules
- Serve as a technical expert for modules and features built during the requirement and design sessionsCollaborate with external teams to debug issues raised by customers.
- Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practices
- Use your expertise to identify technical debt and deliver an action plan to resolve it.
- Take part in customer meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non-technical wayArchitect End-to-End Solutions.
- Written clean, scalable code with solutions that result in features adopted and loved by customers
- Serve as subject matter export to other teams for features that you have developed
Within 365 Days, You’ll
- Mentor junior and mid-level developers on development practices
- Drive efficiencies in the team by being an advocate for process/coding standard improvement
- Define standards for new technologies
- Generically develop large-scale modules so that we can extend and enhance the Sitetracker offering
- Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
- Develop strong industry expertise in the industries we serve to better inform the software you develop
- Serve as a primary subject matter expert for other teams in several areas of the application that you were not directly a part of
- Have established strong bonds with your team members that ensure efficient completion and building of features that our customers love
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
Sitetracker powers the successful deployment of critical infrastructure. As the global standard for managing high-volume projects, our platform enables growth minded innovators the ability to optimize their entire asset lifecycle.
You will join our Enhancement & Development Team as a Senior Salesforce Development Engineer (SFDC) working on new product functionality and customer requested enhancements to our software. You will have the opportunity to work as part of a dynamic team in a fast-growing company and gain extensive experience and knowledge working closely with senior technical architects.
You will be working with our cloud-based software, implemented on the force.com platform, using Apex, Visualforce and/or Lightning. Utilizing your great communication skills and passion for writing intelligent software using best practices, you will architect, customize, and configure new client implementations. You will implement new software features & client enhancements, perform unit and integration testing of code, and work directly with customers to gather requirements and translate into system functionality. Additionally, support existing functionality and address customer support needs.
The Skill Set
- Provide extensive custom development using force.com, working with Apex classes, triggers, components, VisualForce pages, and SOQL
- Leverage knowledge of Salesforce limits to work around blockers
- Contribute know-how of advanced system administration and configuration (Objects, Reports, Dashboards, Approval Processes, Workflow Rules, Security and Permissions)
- Build web services that interact with force.com
- Work with LWC, Aura, jQuery or any other JavaScript libraries
- Implement best practices and utilize them to train and mentor other developers and team members
- Lead a project team, including training sessions, standups, and provide issue resolution
- Gather and translate the business requirements of customers into technical requirements and relay the requirements to other team members
- Bring expertise in estimating and prioritizing workload adequately for themselves and team members
- Communicate effectively with a demonstrated history of working directly with clients
- Utilize computer science fundamentals and background
Within 60 Days, You’ll
- Work in customer environments, developing custom solutions to enhance the features of our core product
- Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionality
- Begin working with other senior developers to architect custom solutions for our customers
- Know the development best practices and begin to help junior developers with questions about development practices
- Participate in peer code reviews
- Work with your manager to learn our deployment process
- Learn and leverage the LWC and Aura frameworks to develop customer customizations
Within 180 Days, You’ll
- Develop the best customer enhancements
- Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
- Run daily standups and provide insights and answer questions about your current development workload
- Work with customers to gather requirements and be able to explain your solutions in a simplified non technical way
- Determine the best path to architect solutions and build out enhancements
- Drive customer adoption through requirements gathering and development best practices
- Act as the team representative for core features that you have developed
- Develop Lightning Web Components and build out full scale applications for customer use
Within 365 Days, You’ll
- Mentor junior and mid-level developers on development practices
- Drive efficiencies in the team by being an advocate for process/coding standard improvement
- Define standards for new technologies
- Work with senior product developers to help drive your customer enhancements into the core product
- Contribute customizations and standardizations to the core product
- Develop on the core product for customer suggested features
- Build, architect, and maintain existing and new features for customer functionality
- Develop large scale modules in a generic way so that we can extend and enhance the Sitetracker product
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Staff Software Engineer and Tech Lead, you will lead one of our feature delivery teams working to deliver new product functionality in our Managed Package. You will have the opportunity to work as part of a dynamic and highly collaborative team that is focused on delivering the best experience for our customers. You will be working with our cloud-based software, which is implemented on the Force.com platform using technologies like Apex, Java (via Heroku), LWC, Aura, Visualforce, React, etc.
You will enhance and support critical components of our solution that require a sound understanding of advanced programing concepts combined with deep knowledge of the Salesforce Platform offering.
Utilizing your great communication skills , you will deliver scalable solutions that are adapted in various verticals such as telecom, energy, utilities, etc. You will work closely with the Product Manager and UI/UX designers to build first class solutions, leveraging sound technical architecture and design principles. You should have a passion for scalable solutions, delegating technical tasks and delivering exceptional products on time and of high quality.
The Skill Set:
- Provide extensive custom development using Force.com, working with Apex, SOQL, SOSL, LWC and Aura.
- Deep knowledge on how to write Apex REST Services and consume Salesforce Platform APIs (ex. REST, Metadata, UI, Tooling)
- Experience with writing asynchronous (Future, Batch, Queueable) and event drive Apex (Platform Events)
- Ability to understand complex Apex codebases and debug them using debug logs and Apex Interactive/Replay Debugger
- Ability to apply knowledge of modern Javascript frameworks (React, Angular, Vue, etc.) into the Salesforce domain
- Knowledgeable in continuous integration (Jenkins, CircleCI, etc.) and Source-Driven Development (Github, Bitbucket, etc.)
- Strong knowledge of Salesforce development best practices such as Bulkification, Trigger Handlers, Selector Classes,Enterprise Design Patterns, etc.
- Building solutions that scale well over time and keen interest in measuring testing coverages and performance benchmarks.
- Build strong relationships with Product Managers and Designers to define and execute the roadmap.Excellent written documentation skills authoring technical design documents, API documentation, admin guides and user stories.
- Excellent in verbal communication and collaboration while partnering with non technical stake holders within the organization or directly with customers.
- Leading technical team of developers and QAs to deliver solutions either using SCRUM or Kanban.
- Provide feedback and mentorship to team members on technical issues through code reviews, sprint demos and lunch and learns.
- Work with Engineering managers to build technical vision plans.Computer Science or related degree required
Within 60 Days, You’ll:
- Become an expert in the functionality and codebase of several modules across the Sitetracker product
- Step through complex areas of our codebase and perform a deep analysis of it’s execution flow, design patterns, and identify areas for improvement
- Complete your Development Plan and be fully ramped on our technology stack and established design patterns
- Meet and build a relationship with every member of your team.
- Deliver several enhancements and bug fixes
- Understand business operations around releases, upgrades and production support.
- Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
- Work with your manager to learn our deployment process
Within 180 Days, You’ll:
- Have built and shipped large modules
- Made several scalable enhancements and improvements to our most complex codebases
- Serve as a technical expert for modules and features built during requirement and design sessions
- Collaborate with external teams to debug issues raised by customers
- Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practicesUse your expertise to identify technical debt and deliver an action plan to resolve it
- Take part in customers meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non technical way
- Architect End-to-End Solutions
- Create and maintain epics and stories, delegate to the team and monitor progress.
- Serve as subject matter export to other teams for features that you have developed
Within 365 Days, You’ll:
- Mentor junior and mid-level developers on development practices
- Drive efficiencies in the team by being an advocate for process/coding standard improvement
- Define standards for new technologies
- Develop large scale modules in a generic way so that we can extend and enhance the Sitetracker offering
- Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
- Develop strong industry expertise in the industries we serve to better inform the software you develop
- Serve as a primary subject matter expert for other teams in several areas of the application that you were not directly a part of
- Have established strong bonds with your team members that ensures efficient completion and building of features that our customers love
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
Sitetracker powers the rapid deployment of tomorrow’s infrastructure. The global leader in deployment operations management software, Sitetracker helps innovative companies like British Telecom, KPN, Segra, and Chargepoint manage millions of sites and assets representing over $150 billion in portfolio holdings. By giving telecommunications, utility, smart cities, and energy teams a cloud-based solution that works easily and effectively, Sitetracker is accelerating the path to digital equity and a more sustainable future.
To continue our growth, we are expanding our sales team. This is your opportunity to be a part of an exceptional growth story.
As a member of our sales organization, you have the freedom to run your own business. You’ll drive full-cycle sales in new and existing accounts within our core verticals. Bring the experience, pave the way – the organization will follow and support you throughout the sales journey. A sales-first culture, effective organizational support, world-class marketing and lead generation, tools and systems, differentiated products – we’ve got it all. What we need is exceptional talent.
The Skill Set:
- Native or Business Professional proficiency in Italian
- You are able to define and execute territory account and sales plans
- Have demonstrable experience selling SaaS software and Professional Services across Italy
- Have a track record of closing enterprise level SaaS software deals
- Have sold and understand the importance of selling services along with the software
- You’re someone that has consistently met and exceeded quotas over the past 4-5 years
- Can demonstrate doing your own lead generation, qualification (prospecting, qualifying), managing and closing enterprise sales opportunities
- Have ideally worked for smaller companies/start ups
- Able to develop and manage pipelines, prospects and move a large number of transactions simultaneously through the sales pipeline
- You are accustomed to highly complex buying-centers, understand the customer organization and and able to building/maintaining relationships required to drive large deals, often exceeding $1M ARR, to close
- Able to lead a cross-functional account team through complex sales cycles and create alignment between the Sitetracker and customer teams
Within 60 Days, You’ll:
- Become Sitetracker certified
- Understand Sitetracker business objectives and strategy
- Be familiar with assigned territory and able to create territory, account and opportunity strategy
- Familiarize yourself with the team and begin developing effective and productive cross-functional relationships
- Begin to establish your pipeline
- Take ownership of existing business relationships and accounts
- Have command of the Sitetracker message and are able to articulate our story to customers and prospects
- Conduct successful meetings and advance opportunities and accounts
Within 180 Days, You’ll:
- Be executing the Sitetracker sales process, including requirements on qualification (MEDDPICC) and documentation
- Have exceptional command of the Sitetracker message and process
- Have your territory planned and pipeline defined
- Be engaged with customers and prospects and on track with your goals
Within 365 Days, You’ll:
- Be looking back at your first year with Sitetracker and can take pride in “getting it done” and “doing it right”
- Have met the sales specific goals (ARR / # new logo) and have delivered against your goals in a way that demonstrates quality, integrity and respect
- Contribute to best practices by identifying opportunities for improvement and taking initiative to recommend and implement
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
Are you passionate about solving real-time technical issues and restoring service quickly? If so, Sitetracker is looking for a Technical Support Engineer to join our dynamic team.
In this role, you will be the first line of defense for diagnosing, troubleshooting, and resolving break-fix issues that impact customers. You will be responsible for investigating system outages, performance degradations, and technical roadblocks, ensuring rapid resolution and minimal disruption to business operations.
As part of the front-line support team, you will manage incoming cases, perform root cause analysis, and collaborate with the Sitetracker Engineering and Product teams to address complex technical challenges. Your ability to react swiftly to high-priority incidents and provide effective solutions will be key in maintaining product stability and customer satisfaction.
The Skill Set:-
- Apply Salesforce Administration and Salesforce Service Cloud experience on a daily basis
- Work with external customers to understand, reproduce, diagnose and resolve technical and configuration issues
- Configure workarounds for Sitetracker on the Salesforce Platform using out of the box functionalities to enhance our core feature set and meet a business need/resolution for our customers
- Ability to manage customer inquiries via voice, chats, emails, and logged cases in a timely and accurate manner
- Communicate clearly via telephone, email, and chat while displaying strong listening skills
- Consistently document discussions and solutions in a a clear and concise manner
- Maintain composure in stressful situations, respond to customer needs quickly and effectively
- Able to communicate complex concepts to clients in an easily digestible format that relates to their business need
- Ability to work autonomously as well as work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
- Work flexible schedules which may include evenings, weekends or holidays
- Ability to develop and review content for the Community and Knowledgebase
Within 60 Days, You’ll:-
- Build expertise in the Sitetracker product and become Sitetracker Certified
- Create project templates, reports and dashboards to troubleshoot and guide customers
- Build upon your Salesforce knowledge by completing Trailhead training
- Understand and follow the playbook to ensure proper procedures are enacted
- Learn and understand common customer requests and build our Support team Knowledge base
- Resolve customer configuration and workflow functional issues within the Sitetracker platform
- Partner with software engineering, product, and peers to solve complex configuration issues and technical code issues while managing consistent communication and updates with the customer
- Be a constant flow of communication to our customers providing updates and follow-up on all requests while meeting the contracted SLA’s
- Know key concepts of the support role needed to triage requests to the appropriate internal teams for quick resolution
Within 180 Days, You’ll:-
- Be able to train customers and peers on how to use and configure features within the Sitetracker product
- Configure, troubleshoot and workaround issues utilizing Salesforce and Sitetracker features
- Make enhancements to our growing playbook and processes that enhanced and improve our customers’ experience
- Be a source of knowledge and direction to other team members providing support to our customers
- Provide product enhancement ideas to our product team to enhance the core product and functions
- Understand critical customer functions and be able to provide autonomous resolutions to issues and questions
Within 365 Days, You’ll:-
- Work with new analysts, developers, and admins to assist in training best practices
- Contribute to the Sitetracker Knowledge by developing best practices, tips, and training scripts/documentation for customers on proper administration of environments
- Have autonomy to make critical decisions on customer support
- Work with other Technical Engineers to establish best practices and provide a consistent support experience for customers
- Lead internal training sessions on new features that are/have come out on the Salesforce and Sitetracker platforms
- Work with all teams to enhance your skills and growth within the Salesforce and Sitetracker platforms
- Identify symptoms, patterns, and solutions for future customer challenges
Sitetracker powers the rapid deployment of tomorrow’s infrastructure as the global leader in deployment operations management software. Innovative companies like Cox, Telefonica, EVgo, and Tilson rely on Sitetracker to plan, deploy, and manage critical infrastructure projects and assets across industries like telecommunications, EV charging, renewables, and utilities. Our cloud-based solution accelerates the transition to a fully connected and sustainable future. Founded to solve infrastructure deployment challenges, Sitetracker continues to expand its impact across industries. Recognized as a top workplace, we are proud to invest in our exceptional, people-first culture.
The Head of Data Centre Customer Growth will be responsible for developing and executing our entry into the data centre market. This role will have a strong go-to-market (GTM) focus and be accountable for driving revenue growth by engaging with key stakeholders in the data centre ecosystem. The ideal candidate will have a proven track record of selling to data centre operators, developers, hyperscalers, and colocation providers, specifically in the areas of capacity planning, site acquisition, design & development, and construction. They will also possess a deep understanding of the full data centre development taxonomy, enabling them to position Sitetracker as an essential solution for companies looking to streamline deployment operations and manage large-scale infrastructure projects effectively. This quota-carrying individual contributor role will work cross-functionally with Sales, Product, Marketing, and Partnerships to establish and grow Sitetracker’s footprint in the data centre sector.
Your Impact:
- Ability to drive sales and operational excellence and inspire others to do the same.-
- The ability to align, influence and drive results internally and externally.-
- Demonstrated ability to raise the bar, align around the mission and drive urgency.-
- Building out a new sales vertical here at Sitetracker
You have:
- Proven experience winning and closing enterprise SaaS sales opportunities in the Data Center space. You’re dependable and deliver predictable results and outcomes.
- Proven ability to influence, develop and empower employees to achieve objectives with a team approach.
- Experience operating an existing sales methodology and driving sales excellence and quality of execution
- A mindset of quality and attention to detail and the ability to balance a large number of initiatives at once.
- The ability to lead territory and account planning and ensure initiatives in pipeline development, account management and pipeline generation are executed with excellence and consistency.
- Proven ability to drive cross-functional alignment and partnership with customer success, solutions engineering, solutions consulting, sales enablement and sales development and marketing.
- Experience using MEDDIC/MEDDPICC as an organizational methodology for sales qualification, forecasting and coaching.
- You are a quick learner and can manage yourself and others in a fast-paced environment.
Within 60 days, You’ll:
- Master the Sitetracker sales process, tools, and methodology.
- Obtain a deep understanding of Sitetracker’s product and value proposition, our market, and customers.
- Familiarize yourself with the team and begin developing effective and productive cross-functional relationships
- Participate actively in and lead sales cycles, account management, and growth activities.
- Take ownership of existing business relationships and accounts.
- Have command of the Sitetracker message and can articulate our story to customers and prospects.
- Conduct successful meetings and advance opportunities and accounts.
Within 180 days, You’ll:
- Be executing the Sitetracker sales process, including requirements on qualification (MEDDPICC) and documentation. exceptional command of the Sitetracker message and process.
- Have your territory planned and pipeline defined.
- Be engaged with customers and prospects and on track with your goals.
- Meet and exceed sales targets. You deliver predictable outcomes and forecasts.
- Serve as a trusted advisor to peers and leadership. You demonstrate passion and ownership for the business overall.
- Demonstrate cross-functional alignment.
- Demonstrate ownership and drive results in joint sales/customer success strategy and execution, including account management, renewals, and account strategy.
- You are a strong operator of the Sitetracker process and methodology.
Within 365 days, You’ll:
- Within 365 Days, you will be looking back at your first year with Sitetracker and can take pride in “getting it done” and “doing it right”
- Have met the sales-specific goals (ARR / # new logo) and have delivered against your goals in a way that demonstrates quality, integrity, and respect
- Contribute to best practices by identifying opportunities for improvement and taking the initiative to recommend and implement
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
Sitetracker powers the rapid deployment of tomorrow’s infrastructure as the global leader in deployment operations management software. Innovative companies like Cox, Telefonica, EVgo, and Tilson rely on Sitetracker to plan, deploy, and manage critical infrastructure projects and assets across industries like telecommunications, EV charging, renewables, and utilities. Our cloud-based solution accelerates the transition to a fully connected and sustainable future. Founded to solve infrastructure deployment challenges, Sitetracker continues to expand its impact across industries. Recognized as a top workplace, we are proud to invest in our exceptional, people-first culture.
The Head of Data Centre Customer Growth will be responsible for developing and executing our entry into the data centre market. This role will have a strong go-to-market (GTM) focus and be accountable for driving revenue growth by engaging with key stakeholders in the data centre ecosystem. The ideal candidate will have a proven track record of selling to data centre operators, developers, hyperscalers, and colocation providers, specifically in the areas of capacity planning, site acquisition, design & development, and construction. They will also possess a deep understanding of the full data centre development taxonomy, enabling them to position Sitetracker as an essential solution for companies looking to streamline deployment operations and manage large-scale infrastructure projects effectively. This quota-carrying individual contributor role will work cross-functionally with Sales, Product, Marketing, and Partnerships to establish and grow Sitetracker’s footprint in the data centre sector.
Your Impact:
- Ability to drive sales and operational excellence and inspire others to do the same.-
- The ability to align, influence and drive results internally and externally.-
- Demonstrated ability to raise the bar, align around the mission and drive urgency.-
- Building out a new sales vertical here at Sitetracker
You have:
- Proven experience winning and closing enterprise SaaS sales opportunities in the Data Center space. You’re dependable and deliver predictable results and outcomes.
- Proven ability to influence, develop and empower employees to achieve objectives with a team approach.
- Experience operating an existing sales methodology and driving sales excellence and quality of execution
- A mindset of quality and attention to detail and the ability to balance a large number of initiatives at once.
- The ability to lead territory and account planning and ensure initiatives in pipeline development, account management and pipeline generation are executed with excellence and consistency.
- Proven ability to drive cross-functional alignment and partnership with customer success, solutions engineering, solutions consulting, sales enablement and sales development and marketing.
- Experience using MEDDIC/MEDDPICC as an organizational methodology for sales qualification, forecasting and coaching.
- You are a quick learner and can manage yourself and others in a fast-paced environment.
Within 60 days, You’ll:
- Master the Sitetracker sales process, tools, and methodology.
- Obtain a deep understanding of Sitetracker’s product and value proposition, our market, and customers.
- Familiarize yourself with the team and begin developing effective and productive cross-functional relationships
- Participate actively in and lead sales cycles, account management, and growth activities.
- Take ownership of existing business relationships and accounts.
- Have command of the Sitetracker message and can articulate our story to customers and prospects.
- Conduct successful meetings and advance opportunities and accounts.
Within 180 days, You’ll:
- Be executing the Sitetracker sales process, including requirements on qualification (MEDDPICC) and documentation. exceptional command of the Sitetracker message and process.
- Have your territory planned and pipeline defined.
- Be engaged with customers and prospects and on track with your goals.
- Meet and exceed sales targets. You deliver predictable outcomes and forecasts.
- Serve as a trusted advisor to peers and leadership. You demonstrate passion and ownership for the business overall.
- Demonstrate cross-functional alignment.
- Demonstrate ownership and drive results in joint sales/customer success strategy and execution, including account management, renewals, and account strategy.
- You are a strong operator of the Sitetracker process and methodology.
Within 365 days, You’ll:
- Within 365 Days, you will be looking back at your first year with Sitetracker and can take pride in “getting it done” and “doing it right”
- Have met the sales-specific goals (ARR / # new logo) and have delivered against your goals in a way that demonstrates quality, integrity, and respect
- Contribute to best practices by identifying opportunities for improvement and taking the initiative to recommend and implement
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.