Customer Story
Dominion Energy Expands Operations Faster with Sitetracker
Dominion Energy is a utility company engaged in power generation, power delivery, and gas infrastructure that uses Sitetracker to deliver its projects on time and improve customer satisfaction.
Dominion Energy, Inc., commonly referred to as Dominion, is an American power and energy company headquartered in Richmond, Virginia, that supplies electricity to nearly 7 million customers in 14 states. The company is committed to sustainable, reliable, affordable, and safe energy and to achieving net zero carbon dioxide and methane emissions from its power generation and gas infrastructure operations by 2050.
Sitetracker is a vital portion of the tools we use, and Dominion functions in a more efficient manner with its help. Before Sitetracker, our engineers could not easily tell me what they had on their plate and when it was due with a click of a button.
“Saving them over $400,000 a year”
Before choosing Sitetracker, Dominion used a combination of Excel spreadsheets, emails, and conference calls to manage important distributed generation and net metering projects. But after 1,300 employees took voluntary retirement with no backfills, Dominion knew they needed to be more efficient with fewer people to establish a standardized process and capture institutional knowledge. Dominion started to focus on reducing project delays, increasing customer satisfaction, and increasing operational optimization. It was clear that digital transformation was vital to scale project capacity without adding resources.
With the power of Sitetracker, Dominion is now managing over 11,000 sites with fewer employees, saving them over $400,000 a year. They have created an autonomous process where they can organize their four main technical groups and ensure they get the right person to the right place at the right time. Specifically, Dominion tracks how many kilowatts are forecasted to come online in the next year, how many customers that impacts, and how many jurisdictions are involved. They have also configured customer-facing web forms for net metering applications and one-click document generation of a PDF to submit to regulators through Sitetracker to help complete their net metering jobs 66% faster.
HIGHLIGHTS OF THE SOLUTION:
- Document Markup to easily manage site plans
- Forecasting Engine to automatically forecast Milestones
- Customer Facing Web Forms for net metering application
Results
After implementing Sitetracker, Dominion Energy has created a powerful project management team that continues to grow their business and develop strong relationships with their customers. The time and money saved by their team has given them the ability to expand their operation at an aggressive rate. Dominion believes they are only using a small percentage of Sitetracker’s power and plans to continue to expand how their teams use the software.
Faster completion of Net Metering Applicatons
Decrease in interconnection times